Privacy policy

Thank you for visiting our website. We are committed to protecting and respecting your privacy.

This Privacy Policy sets out the basis on which we process any personal information

we collect about you or that you provide to us.

We may change this Privacy Policy from time to time, so please check back frequently.

About us

This website is operated by Duckworths Estate Agents Ltd. For the purposes of UK data protection law, the data controller is Duckworths Estate Agents, 7 St. James Street,

Accrington, Lancashire BB5 1NE. Our Data Protection Officer is Charlote Mortimer and

can be contacted by emailing


How we use your personal information

We use personal information about you for the following purposes:

• Providing services to you. We use your personal information to provide you with

information and services that you request from us and to administer any promotions

or competitions you enter with us.

• Marketing and advertising. We use your personal information to provide you, or to

permit selected third parties to provide you, with information about goods or services

that we think will interest you.

• Service improvements. We may use your personal information to tell you about

changes to our services and to help keep our website secure.

The legal basis for processing your personal information in these ways is typically one

of the following:

• Consent. You have consented to us using your personal information for this purpose.

You can withdraw this consent at any time by emailing

• Performance of a contract. It is necessary for us to process your personal

information to perform a contract with you, or for us to take steps on your instruction

prior to entering into a contract with you.

• Legitimate interests. It is in our legitimate interests to use your personal information

for this purpose to operate our website, to provide and promote our services, and to

protect our business.

• Legal obligations. It is necessary for us to process your personal information to

comply with the law.

Sharing your personal information

We may share your personal information with third parties in the following



• Landlords, tenants, vendors and purchasers. When you ask us to do so, we may

share your personal information with current or prospective landlords, tenants,

vendors and purchasers (and their respective advisors) in relation to any potential

sale or rental. If any of these third parties is a business, then they will become a data

controller of the information we provide, and their own privacy policies will apply.

• Our business partners, suppliers and subcontractors. We may provide your personal

information to our business partners, suppliers and subcontractors who are providing

services to us, or where necessary to provide a service you have requested. You may

be sent regular marketing email relating to Duckworths Estate Agents/Housing Market

by Limited, company registration number 09210707, registered in England and

Wales, registered office 121 Park Lane, London W1K 7AG. You can opt to unsubscribe from

these emails at anytime via a link at the bottom of the email

We may also share your personal information in order to obtain professional advice,

or to comply with a legal obligation or a request from law enforcement or another

regulatory authority.

Storing your personal information

The information we store about you is stored on computer systems based in the

European Economic Area (EEA).

Unfortunately, the transmission of information over the internet is not completely

secure. We will do our best to protect your personal information but cannot

guarantee the security of your information transmitted to our website. Once we receive your information, we will use strict security procedures to try to prevent unauthorised access.

We will store your personal information for as long as is necessary for the purposes for

which it is processed. These periods will vary depending on the nature of the information and your interactions with us.